FAQ & Help

Yes! A merchant account is required to receive ticket payments directly into your account. Hytix System currently supports CardConnect, Authorize.net & PayPal Payment Gateways.

You can set option to pass Ticketing Fee onto Buyer, So your ticketing is 100% FREE as buyer will pay the Fee.

We get paid only if you get paid. So any free tickets don't incur any ticketing fee.

Setting up an account is easy & quick. Just follow the below steps:

• Create your free account just with name and email ID.
• Enter your organization, events and tickets information.
• Customize designs for events and tickets.
• Integrate your merchant account to start receiving payment directly.
• Setup ticketing fee payment method from account & billing
• Contact us on support@hytix.com or Call us on +1 201.244.4454 with your ticketing requirements.

Hytix team will help you to setup your full account with events and ticket designing if required.

In addition to Online Sales, Sell Tickets at Box-Office using Cash/Checks transaction by selecting repective peyment options like "Cash/Check".

Use "Hytix Organizer App" on iPhone or Android phone for checks in and ticket scanning. Download iOS apps from Apple store for iPhone and Android App from Google play store to start Scanning.

Yes! Ticketing fee on Hytix is the lowest ever!! just 50 Cents per ticket sold. This helps to save more than 70% in comparison to any other ticketing platforms. Hytix is the industry's break through platform only aim to offer best service with the lowest ticketing fee.

Processing charges depend on your payment gateway's processing charge structure. Usually, the standard fee per transaction 2.7% + 30 Cents or can be lesser as well.

No, there is no other fee for ticketing. No contract fee, No account setup and No maintenance fee.

There are two types of fees that apply to online ticketing
1. Ticketing Fees - Fee for using the ticketing platform (Hytix fee is just 50 cents per online ticket sold, no other fees)
2. Card Payment Processing Fees - Fee Charged by the payment Gateway provider ( Usually fee per transaction is 2.9% of total amount + 30 cents. Some providers may charge lesser).

While e-tickets are becoming increasingly popular and save costs and have zero carbon footprint, Ticket printing is a very important feature that Hytix support. All you need is the printer to "Print" as many times as you like. Since we mail the ticket copies as PDF, attendees can choose to get print-outs or e-tickets that can be readily scanned by our scanning app.

Refunds and chargebacks are the terms of service with your payment gateway and merchant account. Please check back with your payment gateway provider.

Hytix is PCI DSS compliant and all transactions are processed with up to 256-bit Secure Sockets Layer encryption.