A little clarity
goes a long way.
Pricing, setup, the box office and switching platforms. If something is missing, ask us - the answer usually ends up here.
Pricing
What does Hytix cost?
One published rate per paid ticket sold, plus payment processing. The figures differ by market, so the pricing page shows the rate for yours. In every market there is no setup fee, no monthly fee, no annual fee and no contract, and free tickets carry no fee at all.
Can I make ticketing free for my event?
Yes, and most organizers do. Set your own service fee at or above our per-ticket cost and the buyer pays it. You keep 100% of that service fee, so your net ticketing cost is nil.
What about free events?
They cost nothing. There is no fee on a free ticket, no cap on how many you issue, and no requirement to also run paid events.
Is the box office really included?
Yes. The box office app, the organizer app, extra devices and extra staff logins are all part of the platform, and a ticket sold at the window is charged at the same rate as one sold online rather than at a premium for being on-site.
How quickly do I get paid?
Payouts are available in minutes rather than days, including weekends and holidays, instead of being held until after your event or season has finished.
Setting up
How long does setup take?
Most organizers are selling the same day. If you would rather not do it yourself, send us your dates, ticket types and prices and our team builds the whole event for you at no charge.
Can I switch mid-season?
Yes, and it happens regularly. We migrate your existing events, ticket types and schedules across for free, including while an event is already on sale.
Can I sell on my own website?
Yes. The embedded booking widget puts checkout directly on your site so buyers never leave your page, and you can run your event on your own custom domain.
Can I reuse last year’s setup?
Yes. Clone a past event and its schedule, pricing and design settings carry across, ready for you to shift the dates.
Do you support multiple locations?
Yes. Several venues, branches or sites can run from one dashboard, each with its own schedule and its own capacity.
Running your event
How does timed entry work?
You define slots with an interval and a capacity. Each slot has its own limit, which the website, the embedded widget and the box office all share, so a slot cannot be oversold from any channel.
What is a shared capacity pool?
A single count that several products draw on. If a maze and a hayride both take people into the same field, a shared pool stops the two of them overselling that field between them.
Can I limit who can buy what?
Yes, with smart purchase rules and linked entry rules - minimum and maximum quantities, purchase windows, required combinations and dependencies between ticket types.
Do you handle waivers?
Yes, through the Smartwaiver integration. Waivers are collected at the point of purchase and stored against the booking so they can be checked at scan time.
Can I sell add-ons and merchandise?
Yes, at checkout rather than only at the gate - extras, upgrades, hire, food and products, all attached to the booking.
At the gate
What happens if I lose signal at the gate?
Scanning carries on offline. Check-ins are stored on the device and reconciled automatically once the connection returns, so the queue never stops for the network.
How many devices and staff can scan?
As many as you need. There is no per-device or per-user charge, so adding a gate on your busiest night costs nothing.
Can we take cash at the window?
Yes - cash, card, cheque, split payments and cash rounding are all built into the box office, and it all lands in the same books as your online sales.
Is my buyer data mine?
Yes. Buyer records and purchase history sit in your account, are exportable whenever you want them, and remain yours if you stop using Hytix.
Still nothing that answers it? Ask us.
We would rather answer a specific question than send you a brochure.
No card required · No contract · Free migration if you’re switching