{"id":3774,"date":"2023-12-26T04:05:52","date_gmt":"2023-12-26T04:05:52","guid":{"rendered":"http:\/\/in.18.217.51.65.nip.io\/?page_id=3774"},"modified":"2025-09-23T13:43:14","modified_gmt":"2025-09-23T13:43:14","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.hytix.com\/in\/faq\/","title":{"rendered":"faq"},"content":{"rendered":"

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FAQ & Help<\/h1><\/div>
<\/span><\/div><\/div>[\/vc_column][\/vc_row][vc_row bg_type=”image” bg_override=”full” css=”.vc_custom_1704286807974{padding-top: 80px !important;}”][vc_column][vc_raw_html el_class=”top-menus”]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[\/vc_raw_html][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1704286492010{padding-top: 60px !important;padding-bottom: 80px !important;}” el_id=”Pricing”][vc_column]

Pricing<\/h2><\/div>
<\/span><\/div><\/div>[vc_tta_accordion section_title_tag=”h5″ style=”flat” shape=”square” color=”white” gap=”10″ c_icon=”chevron” c_position=”right” active_section=”1″ collapsible_all=”true” css=”.vc_custom_1704274960851{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;}”][vc_tta_section title=”Does Hytix offer the lowest ticketing fee in the ticketing industry?” tab_id=”1703143111401-06faf511-8a94″][vc_column_text]Yes! The ticketing fee on Hytix is the lowest ever!! just 2% per ticket sold. This helps to save more than 70% in comparison to any other ticketing platform. Hytix is the industry’s breakthrough platform that only aims to offer the best service with the lowest ticketing fee.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Help Me understand Online Ticketing Cost.” tab_id=”1703143111426-51122b12-acc0″][vc_column_text]<\/p>\n
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Two types of fees apply to online ticketing<\/div>\n
<\/div>\n
1. Ticketing Fees –<\/strong> Fee for using the ticketing platform (Hytix fee is just 2% per online ticket sold, no other fees)<\/div>\n
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2. Card Payment Processing Fees –<\/strong> Fee Charged by the payment Gateway provider (Hytix has the industry’s standard payment processing charge i.e. 2% per transaction at no extra cost of the monthly fee.).<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is Hytix Free for Events and Escape Rooms?” tab_id=”1703143188020-b57139ed-aa49″][vc_column_text]Yes, your Hytix Account and Tickets Listings are always Free. Billing starts only after the first ticket gets sold online. Payment processing costs will apply as per your merchant gateway terms.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I make ticketing 100% free?” tab_id=”1703143666107-8d110c66-d3f9″][vc_column_text]You can set option to pass Ticketing Fee onto Buyer, So your ticketing is 100% FREE as buyer will pay the Fee.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What about online processing charges?” tab_id=”1703143695446-753bb258-794a”][vc_column_text]We have the industry’s standard payment processing charge i.e. 2% per transaction at no extra cost of the monthly fee.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What about Free\/ Giveaway tickets? Do we need to pay for those tickets?” tab_id=”1703564029786-36667dce-3f9a”][vc_column_text]We get paid only if you get paid. So any free tickets don’t incur any ticketing fee.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Is there any other fee?” tab_id=”1703564055116-c04c62d1-dd05″][vc_column_text]No, there is no other fee for ticketing. No contract fee, No account setup, and No maintenance fee.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1704286512369{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f6f4fb !important;}” el_id=”Event-Setup”][vc_column]

Event Setup<\/h2><\/div>
<\/span><\/div><\/div>[vc_tta_accordion section_title_tag=”h5″ style=”flat” shape=”square” color=”white” gap=”10″ c_icon=”chevron” c_position=”right” active_section=”1″ collapsible_all=”true” css=”.vc_custom_1704274983633{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;}”][vc_tta_section title=”How to setup my event and tickets?” tab_id=”1703564141551-3ad3889d-2d37″][vc_column_text]<\/p>\n
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Setting up your event is easy and quick. Just follow the below steps:<\/div>\n
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Start the event setup with your basic event details, define your schedule, assign tickets to the schedule, and your event is ready.<\/div>\n
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To make your event Live, setup the waiver text and integrate your bank account to receive payment through Hytix payment gateway.<\/div>\n<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I personalize event ticketing page with my branding?” tab_id=”1703564141568-6370c631-a6ac”][vc_column_text]<\/p>\n

Yes, you will have your own event ticketing website. You can personalize your event page by adding your logo, banner images, and choosing color schemes to match your branding.<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How one can purchase the tickets of my event?” tab_id=”1703564141584-e3ebdd8b-b6ac”][vc_column_text]Once your event is live, the customer can purchase the ticket directly from your event ticketing page. You can use the “Buy Ticket” widget to redirect the buyers from your website to your event ticketing page.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I collect the Photo-ID of my attendees during the registration process?” tab_id=”1703564141598-0130b3a4-7c51″][vc_column_text]You can customize the registration form to collect specific information such as Photo-ID, names, email addresses, questionnaire, and any additional details you require.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I customize the price and quantity of tickets for specific schedules?” tab_id=”1703564141611-ed15e953-678c”][vc_column_text]Yes, you have control over the price and the number of tickets available for any schedule. Set limits per ticket type to manage overall event capacity.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I create a Shared Pool of quantity for different tickets?” tab_id=”1703564141625-6da00518-90a6″][vc_column_text]Yes, you can share the quantity of different available tickets to manage the crowd for a specific schedule.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I set specific time slots and season passes for different tickets in a single event?” tab_id=”1703564141642-64fee321-1c7e”][vc_column_text]Yes, you have full flexibility to define detailed time slots and date ranges\/ season passes for various ticket types within your same event.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I link a ticket with specific schedule?” tab_id=”1703564386971-2f0883d3-4793″][vc_column_text]During the ticket setup process, you can link each ticket type to the corresponding schedule. The tickets can also be linked to a specific schedule at a later stage from the “Schedule” module.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1704286530349{padding-top: 80px !important;padding-bottom: 80px !important;}” el_id=”Box-Office”][vc_column]

Box Office<\/h2><\/div>
<\/span><\/div><\/div>[vc_tta_accordion section_title_tag=”h5″ style=”flat” shape=”square” color=”white” gap=”10″ c_icon=”chevron” c_position=”right” active_section=”1″ collapsible_all=”true” css=”.vc_custom_1704274992975{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;}”][vc_tta_section title=”How to set up BoxOffice?” tab_id=”1703567406150-c60953d2-cf8e”][vc_column_text]Get an iPad\/Tablet, card reader, and a compatible thermal printer to sell the event tickets at the box office from Hytix Orgainzer App.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I sell tickets at the Box Office?” tab_id=”1703567406170-22b2ca02-6a06″][vc_column_text]<\/p>\n
Yes, visit the Apple App Store\/Google Play Store from your phone\/ iPad and download the Hytix Organizer App.<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I check-in or scan tickets?” tab_id=”1703567406189-8465e991-fb47″][vc_column_text]Use the “Hytix Organizer App” available on App Store and Play Store, on iPhone or Android phones for check-in and ticket scanning.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What about Ticket printing?” tab_id=”1703567406211-bdbbeb94-2d7f”][vc_column_text]While e-tickets are becoming increasingly popular and save costs and have zero carbon footprint, Ticket printing is a very important feature that Hytix supports. All you need is the printer to “Print” as many times as you like. Since we mail the ticket copies as PDF, attendees can choose to get print-outs or e-tickets that can be readily scanned by our scanning app.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I take cash as a payment at the box office?” tab_id=”1703567406232-c4697e63-29ed”][vc_column_text]Yes, In addition to cards, you can take payment through Cash\/Checks with respective payment options like “Cash\/Check”.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can there be separate users for ticket scanning and selling tickets at the box office?” tab_id=”1703567406252-19f92709-447b”][vc_column_text]Yes, different users with specific roles can be created from Hytix web portal like box office user, manager, check-in user, etc.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1704286544567{padding-top: 80px !important;padding-bottom: 80px !important;background-color: #f6f4fb !important;}” el_id=”Marketing-Promotion”][vc_column]

Marketing & Promotion<\/h2><\/div>
<\/span><\/div><\/div>[vc_tta_accordion section_title_tag=”h5″ style=”flat” shape=”square” color=”white” gap=”10″ c_icon=”chevron” c_position=”right” active_section=”1″ collapsible_all=”true” css=”.vc_custom_1704275001222{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;}”][vc_tta_section title=”How Hytix help with conversion tracking?” tab_id=”1703567846037-cf301af1-b2ca”][vc_column_text]Social Media Tracking allows you to monitor conversions on major platforms like Facebook, Instagram, Snapchat, and TikTok. It’s also compatible with Google Analytics, AdWords, and Tag Manager, providing comprehensive insights into your event’s online presence.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I customize discount types with Groupon Integration?” tab_id=”1703567846061-45878424-b4b6″][vc_column_text]<\/p>\n
Absolutely! Groupon Integration lets you import and manage thousands of Groupon codes in bulk. You have the flexibility to customize discount types, offering attractive deals on ticket prices to enhance your event’s appeal.<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I print Free Tickets as a winning price that can add excitement to my event?” tab_id=”1705466929979-ddba3b82-f301″][vc_column_text]<\/p>\n

Giveaway Tickets are perfect for charity or radio show events. These special tickets can be printed and used as winning prizes, adding an extra layer of excitement and engagement to your event.<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What’s the benefit of Gift Vouchers for ticket buyers?” tab_id=”1703567911304-844612b1-7053″][vc_column_text]<\/p>\n

Gift Vouchers empower ticket buyers to share the joy of attending your event. They can gift these vouchers to loved ones, allowing them to purchase event tickets, making it a personalized and thoughtful present.<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I Integrate Email Campaign tools to boost attendee engagement?” tab_id=”1703567936891-19f3714c-e58a”][vc_column_text]<\/p>\n

Email Campaign Integration enables you to maximize attendee engagement by syncing your data and launching personalized campaigns, you can reach your audience effectively and boost ticket sales for your event.<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I link my website with the event ticketing website?” tab_id=”1703567964832-a7f7cefb-d111″][vc_column_text]<\/p>\n

The Buy Tickets Widget is a simple yet powerful tool. Just copy the ready-made code provided by Hytix and place it on your website or app. It seamlessly links your ticketing page, making the ticket-buying process smooth and convenient for your audience.<\/div>\n

[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1704286556019{padding-top: 80px !important;padding-bottom: 0px !important;}” el_id=”Miscellaneous”][vc_column]

Miscellaneous<\/h2><\/div>
<\/span><\/div><\/div>[vc_tta_accordion section_title_tag=”h5″ style=”flat” shape=”square” color=”white” gap=”10″ c_icon=”chevron” c_position=”right” active_section=”1″ no_fill=”true” collapsible_all=”true” css=”.vc_custom_1704275047424{padding-top: 10px !important;padding-right: 10px !important;padding-bottom: 10px !important;padding-left: 10px !important;}”][vc_tta_section title=”How do we tackle Chargebacks and Refund?” tab_id=”1703567635473-2cbf8eae-d2a5″][vc_column_text]Refunds and chargebacks are the terms of service with your payment gateway and merchant account. Please check back with your payment gateway provider.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are the security & Compliance Features?” tab_id=”1703567635500-e2a600ae-4f06″][vc_column_text]<\/p>\n
Hytix is PCI DSS compliant and all transactions are processed with up to 256-bit Secure Sockets Layer encryption.<\/div>\n

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You focus on creating memorable events<\/strong> and delivering experiences<\/strong>,
\nwe will deal with technology.<\/p>\n

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